A little about me
Thanks for stopping by. For the past 6 years, I’ve excelled in customer success teams at some of Australia’s top hotels. Recently, I joined the customer success team at Square, where I'm proud to be part of a team building a more inclusive economy for small businesses in Australia.
I have an unwavering passion and energy for people, which has proven a valuable asset in my career. I believe the best customer experiences come from genuine empathy, while always maintaining a friendly, positive and energetic character.
As a customer success advocate, I work closely with Square's sellers to proactively solve problems and empower them get the most out of Square and their business. As part of my role, I help onboard business owners switching to Square and work with Square's Product teams to help make everything we do just a little bit better every day.
Square is the fastest-growing digital payments company in Australia. I'm proud to be part of a team building a more inclusive economy where small businesses have equal access to opportunity.
Hilton Melbourne Little Queen Street
I was part of the founding (pre-opening) team of Melbourne’s brand new Hilton Hotel, where I supervise revenue and reservations operations. As part of the hotel launch, I was responsible for planning and implementing the hotel's exemplary customer service and reservations procedures, while providing leadership and training to the front office team.
West Hotel Sydney, Curio Collection by Hilton
Hilton's new boutique West Hotel officially opened in January 2018. I was part of the founding (pre-opening) team, where I started as the Lead Reservations Agent for the Business Development team. I moved on to coordinate and supervise group reservations, working closely with the Revenue team as the key in-house contact for travel platforms and high-value corporate clients.
I started my journey in hotels at Hilton Sydney. This hotel is Hilton's largest flagship property in Australasia, with over 550 rooms and event spaces. During my time here, I worked in Guest Services, managing all customer-facing aspects of the business. I excelled in this role, consistently leading the high-performing team in monthly revenue targets 6 times in 18 months.